Let your administrator know you have left your prior network.User should then go Menu/logout (not needed but convenient).User Must enter their current password and click “Leave Network”, and click “Leave” button on confirmation screen.Android Device: Select the menu in the upper left, go Settings, Leave Network.iPhone Device:Menu, Select Settings, Leave Network.Windows or Mac desktop: Drop down the menu next to your name and select “Leave Network”.Go to the step that applies to the device below) User logs into one of their devices (The menu location is slightly different depending on the device being used.This usually occurs when there is an internal transfer but the network administrators for the two networks are not the same or someone who is joining the company is currently on another network. In this scenario, each user being moved must take an action from one of their devices. Note: At the time of this writing there is no bulk move ability and users must be moved one at a time. The next time they log in the network name in the app will be updated to reflect the change. The user will then be moved to the new network.Select the new network to move the user to in the list of available networks.Use the action dropdown at the far right to select the action “Switch Network”:.Find the user you'd like to move to a new network in the Team Directory. This is usually for internal network transfer within a company. In this scenario, there is no action needed by the user(s). Different administrators on the networks: A network administrator to the network being moved to is not an administrator on the network being moved from.Shared administrator on both networks: A network administrator is the administrator of the network the user(s) is/are leaving AND the network the user(s) is/are going to.The method you choose depends on one of the following: When this need arises, it's easy to either have an admin make the changes or have the individual leave a network and have their new admin invite them to a new network. To make it so users don’t appear in a contact directory for a network.Īdditionally, New employees or contractors who were previously part of another network and have the Wickr Pro app loaded on their device(s) already may need to join your network.To keep departments and administrators separate (an example would be establishing a Network for Sr Executives & Board of Directors, Organization structures and even interns or contractors).Companies can have more than one network and may choose to do so for a number of reasons such as: Have you managed to create an account after this article? If so, what was the issue? Have you waited for some time before trying again? Leave all your thoughts and comments in the section at the bottom of the page.At times there may be a need to change a network a user is on. If you still can’t make progress, you can only wait until the system loosens. Make sure to thoroughly read all the above possibilities and see if you’ve done everything properly. If you can’t register an account at the present time it doesn’t mean that you’ll never have your Wickr account. None of the above issues is any reason to worry. If nothing above works, then you have to be patient and try again at a later time. So type in a new, more distinctive name and try again.Īlso, when there’s a traffic overload, there’s a chance that you can’t create a new account. Therefore, if you get an error message saying that your account has been suspended (for example), it may actually mean that the username is already taken. Such was the bug that caused some devices to display a generic error message when users tried to set up an account.
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